FAQ
1. Order Status
Q: How can I track my order?
A: “You can easily track your order via the ‘Track Your Order’ page using your email and order number. Once your order ships, a tracking number will be emailed to you.”
2. Shipping & Delivery Time
Q: How long does delivery take?
A: “Typically, orders are processed within 3–5 business days, and delivery takes an additional 5–10 business days. Please refer to our ‘Shipping Policy’ for more details.”
3. Returns & Exchanges
Q: How do I return or exchange an item?
A: “For returns or exchanges, please contact us within 14 days. Items must be unused and in original packaging to be eligible.”
4. Payment Options
Q: What payment methods do you accept?
A: “Currently, our store operates in AUD (Australian Dollars). We accept major credit cards (Visa, MasterCard) and PayPal. (Adjust based on actual methods.)”
5. Product Stock
Q: Will an out-of-stock item be restocked?
A: “We regularly restock popular items. You can monitor the ‘Catalog’ page or contact us for restock updates.”
6. Shipping Costs
Q: How much is the shipping?
A: “Shipping costs depend on delivery location and order total. The exact cost will be displayed in your cart during checkout.” (Shipping is Free)
7. Customer Support / Contact
Q: How can I get in touch?
A: “You can reach us via email at İnfo@kaoztech.com or by using the contact form on our ‘Contact Us’ page.”